Shipping Information
At Astrafoold, we are committed to providing fast, reliable, and free shipping for all orders within the United Kingdom. We strive to ensure your shopping experience is seamless and enjoyable from start to finish.

Shipping Method:

• Method Name: Standard Free Shipping
• Shipping Cost: £ 00 (Free)

Order Processing Time:

• We process all orders within 1-2 business days (Monday - Friday). Orders placed after 05:00 pm will be processed on the next business day.

Shipping and Delivery Time:

• Transit Time: 3-5 business days.
  

Shipping Destination:

• We currently ship only within the UK.

Order Cut-Off Time:

• Orders placed after 05:00 pm will be processed on the next business day.

Address Accuracy:
Please ensure that your shipping address is accurate and complete to avoid delays. Astrafoold is not responsible for orders shipped to incorrectly provided addresses.

Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment.

Delivery Delays:
While we strive to deliver your order within the specified time frame, unexpected delays may occur due to factors beyond our control (e.g., weather conditions, carrier issues). In such cases, we appreciate your patience and understanding.

Contact Us:
If you have any questions regarding shipping, please feel free to contact us:

• Email: support@astrafoold.online
• Phone: +44 7383 887891
• Address: Astrafoold LTD, 128 City Road, London EC1V 2NX, United Kingdom
• Business Hours: Monday - Friday, 09:00 am - 05:00 pm

Thank you for choosing Astrafoold for your needs!

Refund policy

By placing an order through astrafoold you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) countries.

A. 14 DAY RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All MANUFACTURER DIRECT items are FINAL sale and are not eligible for returns.

B. RETURN PROCESS

To start a return, you can contact us at support@astrafoold.online or call us at   +44 7383 887891. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@astrafoold.onlineor call us at   +44 7383 887891.

E. RESTOCKING FEE

We do not charge a restocking fee on returns.

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 G. NO REFUND POLICY FOR UNUSED DISCOUNTS

Once a purchase is completed, we do not offer refunds for discounts that were not utilized at the time of the transaction. Discounts and promotions must be applied during the purchase process, and retroactive adjustments are not possible. We encourage customers to review and apply discounts at the time of purchase to ensure the best value for their money. Please note that this policy is in effect to maintain fairness and consistency in our business operations.

If you have any further questions or concerns, please do not hesitate to contact our customer service team at support@astrafoold.online or   +44 7383 887891.

Contact Us For any questions about our Return and Refund Policy, feel free to reach out:

• Email: support@astrafoold.online
• Phone: +44 7383 887891
  
• Address: 128 City Road, London England EC1V 2NXUnited Kingdom.
• Business Hours: Monday - Friday, 09:00 am - 05:00 pm

Thank you for choosing astrafoold. We look forward to serving you in the future.